General Service Conditions

Welcome to Kyovish. By accessing or using our services, you agree to the following terms and conditions:

1. User Eligibility: You must be 18 years or older to use our services or have parental/guardian consent.

2. Order Acceptance: We reserve the right to accept or reject orders for reasons such as product unavailability or incorrect pricing.

3. Product Descriptions: We aim for accuracy, but errors in product descriptions may occur. If a product does not meet its description, your sole remedy is a return.

4. Limitation of Liability: Kyovish is not liable for damages resulting from the use of our website, including service interruptions or data inaccuracies.

5. Termination: We may suspend or terminate your access to our services for violations of these terms.

6. Applicable Law: These terms are governed by the laws. Any disputes will be handled in accordance with local regulations.

Your privacy is important to us. We are dedicated to safeguarding and preserving your personal information while using our website. This policy outlines how we collect, use, and protect your information.

Information Collection: We collect personal data such as your name, address, email, and payment details when placing an order or subscribing to our newsletter.

Usage of Data: Your data is used to process orders, manage accounts, and improve customer service. Occasionally, we may use your data to inform you about special promotions.

Data Sharing: We do not sell or trade your personal information to third parties. However, we may share it with trusted service providers who assist in operations such as shipping and payment processing.

Data Security: We implement robust measures to protect your information from unauthorized access, alteration, or disclosure.

Your Rights: You can access, update, or delete your personal information by contacting us directly.

For more details, please read our full Privacy Policy document available on our website.

Confidentiality Policy

Your Trusted Legal Resource

All intellectual property, including trademarks, logos, and copyrighted materials displayed on this website, is owned by Kyovish or its licensors. Unauthorized reproduction, modification, or distribution is strictly prohibited.
Copyright Notice: All rights reserved. Materials on this site are provided for personal, non-commercial use only.
Trademark Usage: The Kyovish name and logo are trademarks. Their use without explicit written permission is prohibited.
Third-party Content: Our website may include links to third-party websites. We are not responsible for their content or practices.
Legal Disputes: By using this site, you agree to resolve any disputes through arbitration or small claims court.
Contact Information: For legal inquiries, reach out to our support.

Shipping and Returns Policies

We ensure smooth shipping and hassle-free returns to provide you with the best shopping experience.

Return Policy

Our return policy ensures a hassle-free experience for our customers. Please review the details below:
Eligibility: Returns are accepted within 30 days of purchase. Products must be unused, in original condition, and include all packaging materials.
Defective Products: If you receive a defective product, we will replace it free of charge or provide a full refund.
Refund Process: Refunds will be processed to the original payment method within 5-7 business days after receiving the returned item.
Exclusions: Personalized items, sale products, and gift cards are non-returnable.
Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error.
How to Return: Contact our support team with your order number and reason for return. We will provide further instructions.

Shipping Policy

We strive to deliver your orders as quickly and efficiently as possible. The following outlines our shipping policies:
Processing Time: Orders are processed within 1-3 business days. Custom orders may take longer.
Shipping Methods: We offer standard and expedited shipping options. Rates and delivery times are displayed at checkout.
International Shipping: Available for select countries. Customs duties and taxes may apply and are the buyer's responsibility.
Tracking: All shipments include tracking information, emailed upon dispatch.
Delays: While we aim for prompt delivery, delays may occur due to weather, carrier issues, or other unforeseen circumstances.
Lost or Damaged Items: If an item is lost or damaged during transit, contact us immediately with your order details for assistance.

Get in Touch

We'd love to hear from you! Whether you have questions about our products, need assistance with an order, or just want to share a story about your furry friend, our team is here to help.

Visit Our Blog – Kyovish

Explore our blog, Kyovish, where we share expert tips, product reviews, and stories to help you care for your furry friends. It’s your go-to resource for:

• Training advice

• Pet care tips and tricks

• Fun activities to keep your pets happy

• In-depth product reviews

Follow us on social media for the latest updates, promotions and funny pet videos: